FAQ

Frequently Asked Questions

Everything you need to know.

We keep things simple at KNIGHTEAGLE. If your question isn't answered here, reach out at support@knighteagle.co.in and we'll get back to you within 24 hours.

Orders & Payment

How do I place an order? Browse any collection, select your size and color, and hit Add to Cart. We accept UPI, Cards, and Razorpay.
Can I modify or cancel my order? Since every piece is made on demand, cancellations are only accepted within 12 hours of placing the order. Email us immediately at support@knighteagle.co.in with your order number.
Is Cash on Delivery available? We currently accept UPI, Cards, and Razorpay. Cash on Delivery is not available at this time.
How do I use a discount code? Enter your code at checkout in the discount field before completing payment. First-time customers can use EAGLE10 for 10% off.

Shipping & Delivery

How long does delivery take? All orders are dispatched within 48 hours. Pan-India delivery typically takes 4–7 business days depending on your location.
Is delivery free? Yes — free delivery on all orders above ₹999. A small shipping fee applies on orders below ₹999.
How do I track my order? Once dispatched, you'll receive a tracking link via email and WhatsApp. You can also visit our Track Order page anytime.

Product & Quality

What materials do you use? We use 220–260 GSM premium cotton and cotton-polyester blends. All prints are DTF — fade-resistant, sharp, and built to last.
How do I care for my KNIGHTEAGLE piece? Wash inside-out in cold water. Dry on low heat. Iron inside-out only. Never tumble dry on high — it affects the print and fabric quality.
How do I find my size? Check our detailed Size Guide before ordering. All our fits are unisex oversized — we strongly recommend sizing down if you prefer a regular fit.

Returns & Exchanges

Do you accept returns? All pieces are made to order so we don't accept returns for change of mind. We do accept size exchanges within 7 days of delivery.
What if my order arrives damaged? Report within 48 hours of delivery with photos to support@knighteagle.co.in. We'll send a full replacement or issue a refund immediately.
Can I customize a design? Yes — we accept bulk custom orders for businesses, events, and teams. Contact us at Contact Us with your requirements.

Dress with Intention. — KNIGHTEAGLE