Refund policy
Return & Refund Policy
7-Day Return Window · Quality Guaranteed
We offer a 7-day return policy, which means you may request a return within 7 days of receiving your order.
Return Eligibility
To be eligible for a return:
| → The item must be unworn, unused and in the same condition in which it was received |
| → All original tags must remain attached |
| → The item must be returned in its original packaging |
| → A valid receipt or proof of purchase is required |
Items showing signs of wear, washing, damage caused by the customer, alteration or improper handling will not be accepted.
How to Request a Return
Contact us at contactknighteagle@gmail.com within 7 days of delivery. Please include:
| → Your order number |
| → The reason for the return |
| → Clear photographs of the product if it is damaged, defective or incorrect |
Once your return request is approved, we will provide instructions regarding how and where to send the product.
Please do not send any product back without receiving return approval from us. Unauthorised returns will not be accepted.
Return Shipping
Return shipping instructions and any applicable charges will be communicated when your request is approved.
Original shipping charges, if any, are non-refundable unless the product received was damaged, defective or incorrect.
Damaged, Defective or Incorrect Items
Please inspect your order immediately after delivery. If you receive a damaged, defective or incorrect item, contact us at contactknighteagle@gmail.com within 7 days of delivery.
Please provide your order number along with clear photographs or videos of the item and packaging so that we can evaluate the issue and provide an appropriate resolution.
Non-Returnable Items
Returns will not be accepted for:
| → Products that have been worn, washed, altered or damaged after delivery |
| → Products without their original tags or packaging |
| → Personalised or customised products |
| → Gift cards |
| → Final-sale items clearly marked as non-returnable at the time of purchase |
Please contact us before purchasing if you have questions regarding the return eligibility of a specific product.
Exchanges
Size exchanges may be requested within 7 days of delivery, subject to product and size availability. The item must meet all return eligibility requirements. Once the returned item has been received and inspected, the replacement will be processed.
If the requested size or product is unavailable, we may offer store credit or a refund, depending on the circumstances.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved. If approved, the refund will be initiated to your original payment method within 2–3 business days.
Your bank, card issuer or payment provider may require additional time to process and reflect the refund in your account.
If more than 5–6 business days have passed since your refund was approved, please contact us at contactknighteagle@gmail.com.
Dress with Intention. — KNIGHTEAGLE